LEGAL BITS

TERMS AND CONDITIONS

USE OF SITE
1.(a) You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.
(b) By submitting any material to us (‘Material’) you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.
(c) We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.
(d) You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.
(e) You must not submit any Material which is false, for which you compensated by any third party, that includes any information that references other websites, addresses, email addresses, contact information or phone numbers, is defamatory, offensive, menacing or obscene to the Site or which in our Judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.
(f) We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms & Conditions.
(g) You take responsibility for access to your computer or mobile device and you will maintain your account and password confidential and to the extent permissible by law, you accept responsibility for the activities that occur under your account or password.
2. Dealings with Third Parties
(a) The Site may provide links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources.
(b) Any dealings by you with any third party on or through the site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.
3. Intellectual Property Rights
(a) The Site and its content are protected by intellectual property rights, including copyright and trade marks, as detailed in our Copyright and Trademark Notice.
(b) Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.
4. Disclaimers
(a) Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your PC does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site.
(b) The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web.
(c) The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. We will have no responsibility for any variations in colour or appearance caused by your browser software or computer system. Product specifications and descriptions are not intended to be binding and are intended to only give a general description of the products.
(d) So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill. We will not be liable for any delay or failure to perform or comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause, which is beyond our reasonable control.
5. Limitation of Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
(b) This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

6. Information about us
www.homeofjuniper.com is a site operated by La Juniper Limited. We are registered in England and Wales under company number 09717942 and our registered office is at Talisman, Main Street, North Carlton, Lincolnshire. United Kingdom, LN12RR. You can email us at: lajuniper@outlook.com.

7. General Information

(a) These Terms & Conditions together with any further terms for the purchase of Products and documentation and materials referenced in these Terms & Conditions including our Delivery Options and policy on Returns constitute the entire agreement between you and us.
(b) Any failure by us to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision.
(c) These Terms & Conditions and the relationship between you and us shall be governed by the laws of England and the English courts shall have the exclusive jurisdiction over any dispute.
(d) We reserve the right to vary these Terms & Conditions and any of our policies from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.
You will be subject to these Terms & Conditions as in force at the time that you ordered Products from us, unless any change to those terms and conditions is required by law in which case it may apply to order previously placed by you.
8. Copyright Notice
All content on this Site is protected under the Copyright, Designs and Patents Act 1988 and is Copyright © by La Juniper ( Limited or, where applicable, independent content providers and third parties. All rights are reserved. Reproduction and/or transmission of any content, by any means, without the express permission of the owner is prohibited by law.
9. Acceptance
You agree that your order is an offer to purchase the Products from La Juniper Ltd and any associated delivery services. All orders are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.
After submitting an order, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us and details of any delivery services you have ordered from us.
Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of a contract of sale for the Products between La Juniper Limited and you.
10. Pricing and Payment
The price of the Products and our delivery charges will be as quoted on the Site from time to time. Product prices and delivery services prices include any applicable VAT or sales tax payable. We may vary the prices at any time and without any notice, From time to time, La Juniper Limited will offer a promotion in conjunction where delivery charges are reduced, in some cases to zero. In such cases La Juniper will pay delivery charges on your behalf.
Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or cancel your order and notify you of such cancellation.
Please note that it is common practice for banks and credit card providers to have different selling and buying exchange rates for currency. We do not accept responsibility for charges or differing rates of currency exchange levied by a customer’s bank or credit card provider.
Any Products purchased prior to any markdowns or discount offered will not be refunded the difference. You may return the higher priced item in its original condition, to us for either a refund or an exchange. However, if returned for an exchange, this is subject to availability.
Sale section – All ‘was’ pricing is the original RRP. ‘Now’ pricing reflects the latest markdown price.
11. Payment
More information about the payment methods that we accept are set out on the Site – “How to Pay”. You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate . You further confirm that the credit/debit card or payment method is valid and the inputted payment details correct. All credit/debit cardholders and any payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order. If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Site, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability incurred or suffered by you as a result of your card issuer or payment method provider charging you in a currency other than the currency set out on the Site.
12 Cancellation Right
Our policy on Returns applies to any Products purchased from us and as set out below.
If you are a UK consumer, you have the legal right to cancel your order within 14 days following your receipt or physical possession of the Products from us or when a third party other than the carrier and indicated by you receives or has physical possession of the Products.
If you wish to cancel your order using this legal right, you must inform us of your decision to cancel the contract in writing.
If you exercise your right to cancel the contract during the 14 days period after receipt of the goods, we reimburse you the cost of the goods using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
Please return the unwanted goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. Please return the goods in line with our Returns Policy.
You will be responsible for the cost of returning the goods unless our Returns Policy provides that we will reimburse the costs of returning items or if we delivered items in error to you or they were damaged or defective.
For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK).
13. Returns and Exchanges
You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us. Please email us and we shall reply with a return address. We are afraid to say at this point we are unable to pay for the postage to return an item.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. Home of Juniper (La Juniper Ltd) reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
Please also note certain products cannot be returned for reasons of health & hygiene e.g. pierced products such as earrings.
We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. Sometimes the limitations of the banking system mean that the refund may take a further few days to show up on your card statement.
For exchanges, please return all items in accordance with the above. If you would like to exchange your item(s), please complete the exchange information on the returns form. Our policy on Returns will apply to exchanges, however, all exchanges will be sent to you without any additional postage charges. Please note that exchanges are subject to availability.

14. Use of Discount Codes and Coupons.

Home of Juniper reserve the right to release and retract discount codes and coupons. Either on our site, social media, newsletter, in magazines or through other carefully chosen sites.

All our coupons can be used for the time indicated on the site it is on, or until the code is removed from the site, magazine or social media post. All of our coupons (unless otherwise indicated) cannot be used in conjunction with other codes or coupons.

All of our codes, unless otherwise indicated, do not include sale or our drop ship items. Drop ship companies are Bliss Botanics, Hoogly Tea, Wildfire Teepees and Eme and Grey items and further items which we can change when we feel it is necessary or with each season. These are sent directly from the producers and they hold full details on sales. Therefore cannot be included in discount items or codes. If these are the items you would like, please message us and we will see if we can offer you a discount on an individual basis.

15. Data Protection.

a) Data Processed- Personal data we handle includes the name, address, email address and phone number of persons interested in information on our site and other services (including our work email and our newsletter email) and people who buy products from our site. We do not process all this information for each person on our website or other services. We only process the data freely given to us and necessary for us to provide the wanted services.
Payment is taken through Paypal – the amount paid and name and address of the individual is processed and held on Paypal.

b) We accept the individuals right to block and restrict their own personal data. The data that we hold on that person/s. This does not apply to any information held on another person. We withhold the right to question the individual on why they need the data blocked or restricted to ensure this doesn’t go against any law or against our rights and regulations.

We keep the right to have up to 30 days after we are asked to block or restrict the processing of personal data. This time allows us to have any holiday or out of office hours. it also allows us, if necessary, to check with the appropriate authorities or the GBPR if there is any reason to question the reasons behind the restriction and check our rights and regulations are upheld.

Any data will then be blocked and restricted.

Once data is deleted and deletion confirmed all future communication will be started by the individual who asked for the restriction of their details. Any future email or order will count as a consent to reactivate use of their personal data. If they would like it blocking or restricting after this they would need to ask again – in writing for their information to be blocked or restricted.

The individual can unsubscribe from our email newsletter (with Mail Chimp) at anytime, using the unsubscribe button at the bottom of said email. Or they can email us and asked to be removed – in this process we will need to ensure the person is who they say they are, for example by confirming email ownership.

Any restrictions of data for an individual will be passed on to all and any company or individual that we have share data with. This will ensure restrictions are kept by these groups or individuals.

c) Data Passed-On:Where necessary, data (only necessary data) is passed on to makers and suppliers of items sold in a drop ship capacity or for items sent directly from warehouses. The delivery address and item/s ordered is the only data passed on, emailed to the necessary person to allow the processing of the order. This is detailed on the website on product descriptions and terms and conditions.  Drop Ship items – these are clearly written on the item page.

d) Data Storage: Home of Juniper – All information held on the Home of Juniper Website – Password protected. A minimised copy of the data is received by the work email – lajuniper@outlook.com – and saved in a folder called ‘Website Orders’.
Emails sent straight to work email – lajuniper@outlook.com – held on the email account, in file ‘Customer Emails’
Newsletter Sign Ups – Data held on MailChimp Ltd, the site the newsletter is sent from. And a copy of sign ups kept on the work email – lajuniper@outlook.com – held on a file called ‘Newsletter Sign Up’
Where necessary, data (only necessary data) is passed on to makers and suppliers of items sold in a drop ship capacity. The delivery address and item/s ordered is the only data passed on, emailed to the necessary person. This is detailed on the website on product descriptions and terms and conditions.

e) Process to Securely Dispose of Personal Data – Paper Data; not needed or used is burnt and/or shredded. This is a minimal amount and only from mistakes, e.g. Processing forms that have needed re-printing due to inaccuracies.

Digital Data – Will be deleted from any and all places it is held.

f) Data in the European Union – Whilst La Juniper Ltd sells to other EU states, the sole distribution is from the UK. The same Data Protection procedures are taken for all Data supplied and processed.

PRIVACY POLICY:

1. YOUR DATA
Our relationship with you is based on trust. It is our policy to give you a private web browsing experience. For this reason, we do not require that you register and give us your name and email address unless an order is placed.

At the checkout area of our site, newsletter sign up form and the contact section, you will be required to register personal information. This information can identify you and includes details such as your name, mail address, phone number and email address. It is used to fulfil product orders, sign you up to the email newsletter or to respond to enquiries. The information is held in our password secured database.

We may contact you either by post, email or telephone. Primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not send you any marketing or promotional emails unless you agree to it, when registering with the site or our email newsletter. We will not pass on your e-mail address to any other company for marketing purposes.

We hold by the your right to complain to the ICO if they think there is a problem with the way we are handling your data. If you believe there is a problem you can contact us first to discuss the matter – but in these cases we would prefer all contact in writing.

We hold data for up to three years after the last use. We accept your right to block or restrict your data (please see below for more details – 2.b) ).

2. DATA PROTECTION ACT –

Our data collection and storage is governed by the rules of the UK data protection act and associated legislation.

a) Data Processed- Personal data we handle includes the name, address, email address and phone number of persons interested in information on our site and other services (including our work email and our newsletter email) and people who buy products from our site. We do not process all this information for each person on our website or other services. We only process and store the data freely given to us and necessary for us to provide the wanted services.
Payment is taken through Paypal – the amount paid and name and address of the individual is processed and held on Paypal.

b) We accept the individuals right to block and restrict their own personal data. The data that we hold on that person/s. This does not apply to any information held on another person. We withhold the right to question the individual on why they need the data blocked or restricted to ensure this doesn’t go against any law or against our rights and regulations.

We keep the right to have up to 30 days after we are asked to block or restrict the processing of personal data. This time allows us to have any holiday or out of office hours. it also allows us, if necessary, to check with the appropriate authorities or the GBPR if there is any reason to question the reasons behind the restriction and check our rights and regulations are upheld.

Any data will then be blocked and restricted.

Once data is deleted, blocked or restricted and deletion/block/restriction confirmed all future communication will be started by the individual who asked for the restriction of their details. Any future email or order will count as a consent to reactivate use of their personal data. If they would like it blocking or restricting after this they would need to ask again – in writing for their information to be blocked or restricted.

The individual can unsubscribe from our email newsletter (with Mail Chimp) at anytime, using the unsubscribe button at the bottom of said email. Or they can email us and asked to be removed – in this process we will need to ensure the person is who they say they are, for example by confirming email ownership.

Any restrictions of data for an individual will be passed on to all and any company or individual that we have share data with. This will ensure restrictions are kept by these groups or individuals.

When processing is restricted, we reserve the right to store the personal data, but not further process it. We shall retain just enough information about the individual to ensure that the restriction is respected in the future. As a matter of good practice, we should consider restricting the processing of personal data if:
* an individual contests the accuracy of the personal data, you should restrict the processing until you have verified the accuracy of the personal data. * an individual has objected to the processing (where it was necessary for the performance of a public interest task or purpose of legitimate interests), and we are considering whether your businesses legitimate grounds override those of the individual. * processing is unlawful and the individual opposes erasure and requests restriction instead. * we no longer need the personal data but the individual requires the data to be retained to allow them to establish, exercise or defend a legal claim

c) Data Passed-On:Where necessary, data (only necessary data) is passed on to makers and suppliers of items sold in a drop ship capacity or for items sent directly from warehouses. The delivery address and item/s ordered is the only data passed on, emailed to the necessary person to allow the processing of the order. This is detailed on the website on product descriptions and terms and conditions.  Drop Ship items – these are clearly written on the item page.

Data will also be passed on if the law requires it.

d) Data Storage: Home of Juniper – All information held on the Home of Juniper Website – Password protected. A minimised copy of the data is received by the work email – lajuniper@outlook.com – and saved in a folder called ‘Website Orders’.
Emails sent straight to work email – lajuniper@outlook.com – held on the email account, in file ‘Customer Emails’
Newsletter Sign Ups – Data held on MailChimp Ltd, the site the newsletter is sent from. And a copy of sign ups kept on the work email – lajuniper@outlook.com – held on a file called ‘Newsletter Sign Up’
Where necessary, data (only necessary data) is passed on to makers and suppliers of items sold in a drop ship capacity. The delivery address and item/s ordered is the only data passed on, emailed to the necessary person. This is detailed on the website on product descriptions and terms and conditions.

e) Process to Securely Dispose of Personal Data – Paper Data; not needed or used is burnt and/or shredded. This is a minimal amount.

Digital Data – Will be deleted from any and all places it is held.

f) Data in the European Union – Whilst La Juniper Ltd sells to other EU states, the sole distribution is from the UK. The same Data Protection procedures are taken for all Data supplied and processed.

g) Security Policy-  All digital places the personal data is kept are password protected, with the password only known by trusted individuals on a need to know basis.
Any paper data will be held securely until it is no longer of use, when it will be securely destroyed.

h) Breach Notification- Where there is a breach in security and we believe Data may have been lost or otherwise mis-used. Our first port of call will be ensuring the data is secured to stop any further breaches. Secondly we will inform all and any persons who may have had their data breached in a timely manner. We will contact them in initially in the fastest way in which we can, be this email, phone or in writing. The fastest method will always be used first – but if phoned, the individual will also be informed through writing.
The individual will be informed of any data we believe is breached to allow them to inform necessary persons and stop further breaches.
Finally we shall look into and change any necessary security to ensure there are no further breaches in this fashion.

i) Processes to Ensure Personal Data is Accurate and Up-To-Date –
All data is given to us through purchasing is put in by the individual signing up to our newsletter, starting an account or purchasing from us. We reserve the right to change or delete any data we deem to be inaccurate or out-of-date.

If the individual wishes to update their data, they must inform us in writing, with proof that they are the owner of the data (an email from the correct email address will be taken as confirmation). We reserve the right to take up to 14days to change data. We also reserve the right to use any means necessary to confirm data changes.

If there are no data changes we will assume data is correct and up-to-date as it is given to us.

As described in our Terms and Conditions, the individual must not submit any Material which is false.

j) Lawful Basis of Data – Data is given voluntarily and with consent of the individual purchasing or wanting information from us. Data is given for the specific reason of ordering a product, wanting more information or signing up to our newsletter. Data is held to keep a record of these reasons and as a reference for any future interactions.

Where necessary, data (only necessary data) is passed on to makers and suppliers of items sold in a drop ship capacity. The delivery address and item/s ordered is the only data passed on, emailed to the necessary person to allow the processing of the order. This is detailed on the website on product descriptions and terms and conditions.

k)Data Retention Periods – For all Newsletter sign ups. Data will be retained until the subscriber unsubscribes or asks us to unsubscribe.
Data on emails or any of the websites that we sell on will be held for (up to) a three year period after their last use, unless the individual uses their right to be blocked or restricted.

3.THIRD PARTY RELATIONSHIPS

Some personal information will be passed on to third parties, where necessary. This will include to third parties who perform functions on our behalf such as shipping, fulfilling orders, processing payments, carrying out promotional services or data management. We will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law or to comply with any legal process, to prevent and detect fraud and to protect and defend our rights and property.

We may also disclose your personal information to any member of our group, which means our holding company and its subsidiaries. In the event that we sell or buy any business or assets, it may become necessary to disclose your personal data to the prospective seller or buyer of such transaction. If either La Juniper Ltd is acquired by a third party, the personal data held by it about its customers will be one of the transferred assets. Areas of the site may contain links to other third sites that may be of interest to you.

Please be aware that we don’t have control over the content of these sites or their privacy practices.

4. COOKIES
Many web sites store information in a small text file, called a cookie, which is kept on your computer’s hard drive. On our web site we use this facility to remember data such as log-in information or the products you placed in your basket or wish list. We also use cookies to better understand how visitors use our site to help us make website improvements.

We do not store your personal information through cookies or any of your payment information. So if you come back to the site at another time, the site will still have your basket information but not any of your personal information.

You do have the facility to switch off your cookies; however this means that you may have problems using our site, for example adding products to your basket.

Click here for more details about cookies and our full Cookie Policy.

5. CHANGES TO PRIVACY POLICY
If we change our privacy policy, we will post these changes to the web site so users are aware of what information we collect. If you have any queries or concerns please click here to contact us.

ETHICAL POLICY

RECYCLING
In our offices we recycle everything we can, and keep usage of non-recycle items to a minimum. Where possible our packaging is either derived from recycled materials or is recyclable. This is something we adhere to improve on as our resources grow. We also encourage you, our customer, to recycle as much as possible.

ANIMAL TESTING.
None of our products are tested on animals.

PRODUCT STORIES.

We have built a range of products that you can’t find everywhere, products with a story behind them. Whether they are made in Kent by Mummy with a mission, or made from artisan makers in India, each product has been lovingly made- and we want to share these stories with you to help promote conscientious consumerism.

SAFE AND FAIR EMPLOYMENT PRACTICES.
Our producers understand that our standards are high.

We do not operate in a market where cost-cutting is more important than working conditions.

Our suppliers are required to comply with our code of conduct which lays down minimum standards for environmental, work and health & safety issues.

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